About Diligence

At Diligence, success is only measured by excellent work and true relationships. It’s the simplest equation: add value with the highest integrity. Since our founding in 2008 by Richard J. Marquez, our vision has been clear and consistent - provide the highest quality investigation, using the best resources.

It starts with our values.

We don't sacrifice relationships or the quality of our investigations. Diligence is built upon values that mean everything to us. Our business models only work when we give clients the highest value – above and beyond what they expect.

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Experience

Thousands of cases, decades of real-world experience and state-of-the-art technology.

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Trust

Client confidently make sound judgments supported by the information we provide.

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Passion

Getting to the truth is our deepest passion, sharing facts with our clients is our purpose.

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Communication

Face-to-face, or a phone call away. Communication enhanced with your constantly updated client portal.

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Confidence

Reliably providing facts to decision makers is a responsibility we take seriously.

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Tenacity

Persistence is in our DNA, we let nothing get in the way of discovering the truth.

Strong, focused professionals who care.

Diligence is a forward-thinking company. We’ve created a place where passionate people love coming to work, produce world-class results for clients and treat each other like family.

Richard J. Marquez
President

A Certified Fraud Examiner (CFE), Richard Marquez is a celebrated, sought-after industry leader in international investigations, information/database technology and anti-fraud solutions for the financial industry. With more than 30 years of experience, Richard has provided expert analysis for high profile cases, often featured in the media. He has delivered authoritative keynote addresses at top industry events around the world.

Kevin Glasgow
VP, Investigation Solutions

Kevin Glasgow has been in the insurance industry for over 30 years leading claim teams with companies such as GE Financial Assurance, Reassure America, Swiss Re, and Munich Re. His diverse background including his education and experiences gives him a unique insight into the industry, fraud schemes, and process management. He currently holds the designations of FLMI, FLHC, ARA, ACS, CLU®, and CFE. Kevin works with Diligence's clients on consulting and building claims and underwriting solutions. 

Lauren M. Loupot
VP of Operations

Maintaining oversight of all organizational infrastructure initiatives, Lauren manages and works directly with Corporate Counsel in the contract procurement process. She oversees business and operational workflow, while also giving leadership to Diligence marketing and promotional initiatives.

Paul Marquez
VP of Business Development

Paul works and partners extensively with professionals in the Life, Disability and Long Term Care insurance markets. He is responsible for the analysis and management of claim and underwriting investigations from inception to resolution. Paul plays an integral role with the company in managing business development and operational advancement initiatives.

Erick Soeth
VP of Investigative Services

A Certified Fraud Examiner (CFE), Erick leads the Diligence international investigations team, providing anti-fraud solutions for the financial sector, he also manages critical social media and desktop research. A proven industry leader, Erick has delivered expert presentations on international investigations and social media research at the International Claim Association (ICA) Education Conference.

Jose Marquez
Director of Investigations, Central and South America

A Senior Officer (ret.) of the Colombian National Army, Jose holds over three-decades of experience in Business Security with an emphasis on the development of security protocols. Jose manages a team of investigators throughout Central and South America and has developed many anti-fraud tools specific to the region.  

Rich Law
Complex Case Consultant

Rich had a notable 20-year career in law enforcement with the Tucson, AZ Police Department, where he retired as a Detective. His background includes specialized assignments with the Southwest Border HIDTA and a multi-agency Task Force focused on narcotics-related violent crimes. His roles have spanned the Robbery Unit, Adult and Child Sexual Assault Units, where he also served as a Forensic Interviewer. He spent three years working undercover, successfully infiltrating a criminal organization, and has been an active SWAT Officer specializing in mechanical and explosive breaching. Beyond law enforcement, he served as the Director of Operations for G4S, managing the CBP/ICE contract, and as a Special Agent for NICB in Chicago, where he developed the Insurance Related Organized Crime Group. His commitment to the field is further highlighted by his roles on the board of NABI and former board member of Illinois IASIU. He holds a BA in Forensic Psychology from Prescott College and has furthered his education at Michigan State University.

A note from our founder
Strong connections. Unparalleled outcomes.

Every one of our projects starts by listening to you, our client. Once we understand your needs, we will craft the optimal solution for your unique circumstance.

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