Beneficiary Interviews

Talking to a person is different than a stamp or a piece of paper. Hearing their voice. Looking them in the eyes. Our clients trust us to get to the bottom of each case professionally and sensitively. To represent their values, up close and personal, in the most delicate moments.

Exhaustive Beneficiary Interview

Worldwide Operations

Customized Solutions

Beneficiary Interviews

Providing Superior Value

A beneficiary interview is a great tool to determine the appropriate extent for an investigation that has yet to commence. Often times, by providing certain key documents or specific information, we are able to confirm all important details without launching a longer, costlier investigation.

When a full investigation is called for, the beneficiary interview still serves an important role. We are able to craft the investigation to the exact parameters of each specific case reducing the time and capital required to get a conclusive final report.

The World’s Most Clear & Confident Beneficiary Interviews

Illuminating the Truth

  • Combining beneficiary interviews with all other case facts provides the clearest path to the truth
  • Uniquely positioned to conduct full-scale investigations in any country or language worldwide
The turnaround time is great and we are completely satisfied. Thank you for your continued partnership.

Laura M.

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Vendor Management Sr. Associate

Very quick and efficient service. Quality is high and reliable. Awesome.

Ameetha S.

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Claims Lead

Your communication is excellent. You keep us up-to-date on what is going on with getting reports, which is super helpful. You are responsive to our questions and always reply promptly.

Cara S.

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VP, Compliance

You are my go to vendor in the USA and I always get excellent results and service.

Darlene C.

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Manager, Insurance Investigation Services

The reports are very easy to read and the information is very informative.

Sara T.

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VP, Client Services Lead

Good service! Prompt follow-ups! Stay on this path!

Justin L.

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Claims Analyst

I love working with Diligence International, I appreciate the great customer service that they provide to my company on a daily basis. The people are on top of things. No issues getting our reports on time, etc. They communicate well with us about any issue or concerns they may have.

Sophia L.

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Underwriting

Nothing constructive to suggest – completely satisfied with the services, responsiveness, collaboration and versatility of capabilities.

Patricia K.

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Head of Compliance

Professional and detailed work all the time.

Solia C.

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Life Claims Manager

Nobody matches your quality!

Jeanne M.

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Sr. VP, Managed Accounts

Love working with Diligence; best in the industry!

Kim M.

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Lead Claims Examiner

We appreciate Diligence’s continued support with presentations at different industry events. We also continually recommend your services to different carriers for their investigative needs.

Kizzie W.

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Claims Expert

We always receive prompt acknowledgements and communications from your office. Everyone is a pleasure to work with. We are so appreciative that we can rely on you and your team. Thank you for all that you do.

Anne-Marie S.

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Sr. Claims Analyst

Top notch company!

Catherine S.

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Sr. Claims Executive

I continue to recommend Diligence to our direct clients because of your track record of excellent service.

Marlon F.

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Claims Expert & VP

I enjoy working with you all! Thank you for always going above and beyond for us!

Aleshia V.

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Claims Specialist

DI Group is always looking outside of the box to help clients protect themselves and the industry as a whole.

Shawn C.

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Underwriting

It’s always a pleasure to do business with your company. I admire your work product.

Beau D.

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SIU Investigator

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Diligence Managing Director Richard Marquez on Client Relationships

ABOUT DILIGENCE

Confidence Inspires Trust

Our investigators are world-class professionals who understand they deal with people at their most fragile moments. By using humble confidence, they are able to disarm subjects into giving the facts of the case.

Exhaustive training, combined with experienced gained from our thousands of cases across the globe, allows our investigators to identify answers that need a bit of probing to get to the facts. Extracting the necessary information that’s valuable for resolving a claim while treating clients with respect is something we are known for and take great pride in.

The World’s Most Empathetic Beneficiary Interviews

Client Ambassadors

Patient & Understanding

Beneficiary Interviews

Appropriate Words & Actions

When interviewing beneficiaries, it is a sensitive time for the person and for their family. We do not forget this and use empathy and tactfulness, while still capturing honest responses to our important questions.

For us it’s about always keeping the person in mind when talking to them. The human factor is important. It actually helps to extract those details that you wouldn’t get otherwise.

Beneficiary Interviews

Delivering the most value for you.

We cherish client relationships. It’s exciting to build mutually beneficial partnerships. Here is how we reliably deliver the results you need with world-class quality, on time and on budget.

BEFORE

What You Can Expect

Expert Advice
During our initial review of your project, we will use our extensive experience to let you know if in–depth analysis of your case is needed based on the risk level. Oftentimes, we give advice at this point to save you time and money by not conducting a full investigation.

DURING

Professional Project Management

Throughout our project, you will receive our highest level of service. Information stays up–to–date, accurate and fully accessible to you.

Secure Case Management System
Log in to access our secure case management system to discover up–to–the–moment information on your case, 24–hours a day, seven days a week.

Professional Facts Reviews
View your case through the eyes of the most seasoned team in the industry.

Unlimited Communication
Enjoy convenient contact with our full in-house team when you have questions along the way. At every touchpoint of your project, our seasoned professionals are working on your case. Going the extra mile, you can even choose to have a single point of contact, knowing that our entire team is working symbiotically behind the scenes to provide you with the best outcome.

AFTER

Clear and Complete Findings

At the conclusion of our project you will receive our industry–leading solutions in a professional format that is sharp, professional and definitive.

Detailed Report
Our final reports for our clients are simply the most complete, most professional available anywhere in the industry. Delivered in PDF format, your report will provide a deep review, illuminating notes and concrete conclusions.